Refund Policy:


We hope you will be happy with your purchase. However, should you feel it necessary to return an item, we aim to make the returns process as simple as possible. All purchases at Leg Up Pet Products are covered by our 60-day money-back guarantee. If you are unhappy with any product you have purchased from us, you may return it for a full refund within 60 days of the shipment date of your purchase. Only one opened package of any product is eligible for return. All others of the same product must be in a factory sealed container for refund. You are covered by this unconditional money back guarantee for a full 60 days from your date of purchase.


Important Instructions:


Before you ship us your unopened or opened product please follow these instructions:


To request a refund, email us at with the word ‘Refund Request’ in the subject line and explain to us why you are requesting the refund and what we could have done differently. We ask this so we can better serve you and our other customers better in the future.


After we receive your email we will send you return instructions.